I ordered a Boom Cube for my Starmate Replay. I got it yesterday, plugged in the antenna and the power cord and it doesn’t work. All of the lights come on and my Starmate is on and in the Boom Cube but no sound comes out. What’s wrong?

Kelley

Hi Kelley,

There may be a few reasons for this.    I’d first suggest you make sure your Boom Cube isn’t accidentially set on “Aux” mode.  After making sure both the Boom Cube and Starmate Replay are turned on, push the “+” button a few times to raise the volume, and then push the button labled “Aux.” on the right side of the boombox face.  If the Aux button was engaged, you will immediately start hearing sound.

If this does not solve the issue, I’d suggest you plug headphones into the headphone jack located on the front of the Boom Cube.  Can you hear sound through the headphones? If so, there is a good chance the boombox speakers aren’t functioning properly.

If both the speakers and headphones are still silent, your Starmate Replay receiver may actually be to blame.    You can test for this the next time you are listening to your radio in your car (or through a home kit).  With the radio powered on, plug headphones directly into the line out/audio out jack on the side of the Starmate Replay.  If you don’t hear sound there is something wrong with your Starmate Replay audio jack and it needs to be fixed or replaced in order to use it with the Boom Cube.  TSS-Radio is able to fix some issues with Starmate Replays and a few other radios.  You can call them and see if they can help you out at 773-772-4340.

Hope this helps.

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I have a subaru and I had to get the integrated Sirius package through them as one is not available through anyone else.  They provided me with a large “hockey puck” style antenna that I had to stick to the inside of my windshield.  I had been getting nothing but bad service and dropouts using that antenna so I switched to a small square antenna that I placed on my dash. I am getting a little bit better service but still getting dropouts. I live in a fairly rural area right outside of a big city. What can I do?

A. Hello!

your first step would be making sure you or the installer has all the connections from your Sirius tuner/connect interface to the radio tightened and in the right place.  Once you have done that, try a different placement of that square magentic antenna.  Those are magnetized to be placed on the top of the car. Most people have the best success placing it towards the back of the car.  If you are still getting these signal dropouts, I would   try checking out the newer version of that magnetic antenna, the dot micro antenna. It could be that your square antenna, I assume you took for an older model radio? has gone defective.  It wouldn’t hurt to try several different placements of this new antenna as well.  If you are still having the issue, I would see about replacing the kit, but that should be a last resort effort.  Please let us know if there is any other questions you have!

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A. The answer to your question is one of two answers.  The first is that the dock might have just been a rare case of a defective product which would most likely be warrantied by the seller or Sirius themselves. The other answer is that the vibration from the bike could be causing the metal part of the dock that connects to the actual sirius radio to go defective.  heavy vibrations from motorcycles are known to sometimes cause this.   The only real solution to this is using something to constrict that dock from seperating from the radio. Rubberbands seem to be the best solution. It may not be a pretty sight but it will do the job and keep your radio in working condition.  Another thing you might want to investigate is if you are getting the right motorcycle kit.  There is a specific kit made with a motorcycle mount and antenna (short lead) found here

http://www.tss-radio.com/professional-motorcycle-install-kit-sirpmk1-p-4430.html

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A.My guess is that since SiriusXM is providing a sneak peek of these channels, they are choosing  the programming for all inactive radios and not just yours personally. The principle of the a la carte option is to subscribe to channels you specifically ask for.You could equate what was going on with your radio to a mini “best of XM per day”.  The only radio that can currently get a la carte is the starmate 5
starmate 5

If there is any other questions I  could answer for you, please feel free to ask!

-Sirius Answers

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A. Hey Mike,

To answer your question I first must explain to you that although Sirius and XM have merged, they still operate as seperate billing entities and programming lists.  MLB did not come to an agreement with Sirius before the 2009 MLB season so therefore there is no good way to get the MLB package that is found on xm, on sirius.  With the best of XM package, you will have the Home Plate channel but even with the starmate 5, the “a la carte” option of selecting channels unfortunately does not apply here at this time.  The only way to hear all of the MLB coverage would be purchasing an XM radio or possibly an interoperable radio such as the Mirge.  We’re all hoping that MLB and sirius can come to a contractual agreement before the playoffs or next season.  I hope this answers your question and if you have any more questions feel free to ask away!

-Sirius Answers

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-Samson Simpson
A. Samson.  First let me start by telling you that the newer radios indeed have a weakened FM signal due to the FCC mandating that sirius enforce that.  Secondly, the newer radios such as the sportster 5 and starmate 5 would not fit on the docks and boomboxes you have for your original sportster replay.  These newer radios from the 3 series of each model fit on a universal dock.  A way to remedy the replacement of your radio is to actually find a sportster 1, sportster replay or streamer replay.  Though they are hard to find, you can actually purchase them refurbished here.
Refurbished Sportster Replay

One thing you will definitely notice is that even the refurbished or second generation of these replays have the weaker FM signals that the newer radios have.

To remedy this problem, I would In addition to purchasing the standalone receiver (meaning, the receiver itself and nothing else)  I would purchase one of three different inexpensive options to remove that static.

Option 1 would be a
Cassette adapter (for cars with cassette players)

Option 2 would be an auxilary cable (cars with an aux input such as an ipod adapter)

Option 3 would be an FM direct adapter

I hope that helped! If you have any other questions, feel free to email us

-Sirius Answers

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A.The answer to your question is based directly on what type of sirius plug and play radio you have. There is a 5v adapter and two different 12v adapters. I have listed out the compatibility for the 12v and 5v cigarette adapter

5v vehicle power adapter

-Inv

-Inv2

-Stratus 3/SV3

-Stratus 4/SV4

-Stratus 5/SV5

-Starmate 3/ST3

-Starmate 4/ST4

-Starmate 5/ST5

-Sportster 3/SP3

-Sportster 4/SP4

-Sportster 5/SP5

-S50

-Stilleto 10,100,2/Sl10,Sl100,Sl2

12v vehicle power adapter for ST models

-Starmate 2 (replay)/ST2R

-Streamer GT/SIR-SL1

-Original Starmate/ST1

-Streamer GTR/SIR-GTC1

-Xact XTR8

-JVC SR2000

-JVC  SR3000

12v vehicle power adapter for SP models

-Sportster 1/SPR1

-Sportster 2 (replay)/SP2R

-Original Streamer/STRPNP1

-Streamer replay/STRC1

-Sirius One/SV1

- XTR3 Visor

-Sirius Orbiter

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